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Privacy Policy

Information We Collect

We may collect:

  • Name and email address
  • Website URL
  • Billing information (handled by payment providers)
  • Support communication data

How We Use Information

We use your information to:

  • Provide services
  • Process payments
  • Communicate updates and support
  • Improve our platform

Data Sharing

We do not sell or rent your personal data.
We only share data with trusted providers required to operate our services (billing, email, monitoring tools).

Security

We take reasonable steps to protect your data but cannot guarantee absolute security.

Third-Party Services We Use

We use trusted third-party services to operate MaintPress efficiently and securely.

These services help us with billing, licensing, website monitoring, and maintenance automation. We only work with providers that follow strong security and data protection standards.

Billing & Licensing – Freemius

We use Freemius to manage:

  • Subscription billing
  • Payments and invoices
  • License validation
  • Taxes and compliance

When you purchase a plan, Freemius may process:

  • Your name and email address
  • Billing details (handled securely by payment processors)
  • Subscription and license information

MaintPress does not store your full payment details.
All payment processing is handled securely by Freemius and its payment partners.

You can learn more about how Freemius handles data on their official website.

Website Monitoring & Maintenance – WP Umbrella

We use WP Umbrella to automate parts of our WordPress care service, including:

  • Update monitoring
  • Backup status
  • Uptime and health checks

When your website is connected, WP Umbrella may process:

  • Website URL
  • WordPress version and plugin list
  • Update and backup status
  • Technical health metrics

WP Umbrella does not access your website content or customer data unless required for maintenance monitoring.

GDPR & Data Protection

MaintPress complies with the General Data Protection Regulation (GDPR) for users located in the European Union and other regions with similar data protection laws.

We follow these principles:

  • We collect only the data required to provide our services
  • We do not sell or rent personal data
  • We use data only for service delivery, billing, and support
  • We work only with providers that follow GDPR-compliant practices

Data Controller vs Data Processor (Important Clarity)

  • MaintPress acts as a data controller for customer account and billing information.
  • Freemius and WP Umbrella act as data processors on our behalf, limited to their specific roles.

Your Rights Under GDPR

If you are located in the EU, you have the right to:

  • Request access to your personal data
  • Request correction or deletion of your data
  • Object to certain data processing activities
  • Request data portability

To exercise these rights, contact us at:
📧 support@maintpress.com